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STEP 1 Locate your meter box, generally found towards the front of a property, near the street. The box is typically in a direct line with the main outside faucet. It is housed in a concrete box usually marked "water". Remove the lid by using a tool such as a large screwdriver. Insert the tool into one of the holes and pry the lid off.
STEP 2 Once you open the meter box lid, lift the protective cap on the meter. On the face of the meter, there is a large dial and a display of numbers. For the residential meter, each rotation of the dial measures 10 gallons. Read the number display from left to right. Be sure to include the stationary zero. This is your meter reading. Meters measure water in gallons or cubic feet. Charges for the amount of water consumed are rounded to the nearest thousand gallons or hundred cubic feet used during a billing period. Compare that reading to what your bill states as your current or present reading.
STEP 3 Keep in mind that you might be checking your meter on a date different from the one used for billing. This could result in a difference in the amount you find, compared with the amount on which your bill is based. However, if your reading is considerably higher than what is on your bill, check for a leak or try to determine the source of large water use. If your reading is significantly lower than the reading on your bill, please contact us and let us assist you in determining the problem.
Step 4 You may have a new meter, it is a Kamstrup radio relay meter. The water usage is displayed on the face of the meter in digital numbers. These meters are read via blue tooth signal to a application on a mobile device. The Village is installing this new type of meter for all customers. The Kamstrup meter does not require a remote on the outside of the residence. The Kamstrup meter detects water usage down to 1/10 of a gallon and can display any error that may occur. The meter utilizes smart technology to detect high usage, water leaks, freezing, and zero water flow. The new meters will assist the Village in all aspects of water usage and production to better serve the community.